【Position Summary】
The main responsibilities include
(1) Application System Maintenance and Operations
-Providing daily support and administration of key campus systems, including course management, student enrollment, and academic records.
-Managing system configurations, updates, and routine maintenance to ensure application stability and optimal performance.
-Overseeing data imports and exports, such as course schedules, student enrollment records, and faculty assignments.
-Maintaining user access rights and permissions, ensuring secure and appropriate system usage.
(2) Issue Diagnosis and Recording
-Investigating and resolving application-related issues reported by faculty, staff, and students.
-Document troubleshooting procedures, known issues, and resolutions for future reference.
(3) User Support and Training
-Assisting faculty and administrative staff with system-related inquiries and operational guidance.
-Developing and maintaining user manuals, FAQs, and training materials to enhance self-service support.
-Conducting training sessions for end-users on system functionalities and best practices.
(4) System Enhancement and Continuous Improvement
-Collaborating with developers and IT teams to test new features and system enhancements.
-Identifying and proposing improvements to application workflows and user experience.
-Monitoring system performance and usage patterns to recommend optimizations.
-Participating in system upgrade projects, including testing and deployment.
【Qualifications】
Required Education and Experience
-Bachelor’s Degree or above in Computer Science, Information Technology, or a related field.
-Hands-on experience with application administration, like ERP, student information systems, or teaching management systems.
Preferred Experience and Skills
-Basic scripting skills (Python, Bash, PowerShell) for automation and troubleshooting.
-Understanding of system integration methods (API, web services, ETL processes).
-Experience in application support, IT operations or similar role, experience working in an academic IT environment is preferred.
How to apply
You can apply for the positions by sending your resume and cover letter to recruitment@hainan-biuh.edu.cn
Tel: +86-0898-38333887
Website: http://www.hainan-biuh.edu.cn
