【Position Summary】

We are seeking IT Training Specialist.

The main responsibilities include

(1) Training Program Development

-Designing, developing, and maintaining training programs for campus systems, including student information systems, learning management platforms, digital resource portals, and administrative tools.

-Creating instructional materials such as user guides, video tutorials, FAQs, and interactive e-learning content.

-Customizing training modules based on the needs of different user groups, including faculty, administrative staff, and students.

-Staying up to date with system updates and new features to continuously enhance training materials.

(2) Conducting Training and User Support

-Conducting training sessions in various formats, including in-person workshops, webinars, and self-paced online courses.

-Facilitating onboarding sessions for new faculty, staff, and students, ensuring they can efficiently navigate campus systems.

-Providing hands-on demonstrations and practical exercises to reinforce learning.

-Addressing user inquiries and troubleshoot basic system-related issues to enhance training effectiveness.

(3) Assessment and Feedback

-Developing evaluation methods to assess user understanding and training effectiveness.

-Collecting and analyzing feedback from participants to refine training materials and delivery methods.

-Implementing continuous improvement strategies to enhance learning outcomes.

(4) System Documentation and Knowledge Base Management

-Maintaining an up-to-date knowledge base, including system manuals, troubleshooting guides, and training resources.

-Standardizing documentation across different university platforms to ensure consistency and accessibility.

-Assisting in creating and managing a self-service portal for common IT queries and training resources.

【Qualifications】

Required Education and Experience

-Bachelor’s Degree or above in Information Technology, Instructional Design, or a related field.

-Experience in IT training, instructional design, or user support.

Preferred Experience and Skills

-Proficiency in learning management systems (LMS), e-learning platforms and training development tools such as Adobe Captivate.

-Familiarity with campus systems, including student information systems, online collaboration tools, and digital resource platforms.

-Basic knowledge of system administration and troubleshooting to provide effective training.

How to apply

You can apply for the positions by sending your resume and cover letter to recruitment@hainan-biuh.edu.cn

Tel: +86-0898-38333887

Website: http://www.hainan-biuh.edu.cn