The main responsibilities include
(1) Application System Maintenance and Operations
-Providing daily support and administration of key campus systems, including course management, student enrollment, and academic records.
-Managing system configurations, updates, and routine maintenance to ensure application stability and optimal performance.
-Overseeing data imports and exports, such as course schedules, student enrollment records, and faculty assignments.
-Maintaining user access rights and permissions, ensuring secure and appropriate system usage.
(2) Issue Diagnosis and Recording
-Investigating and resolving application-related issues reported by faculty, staff, and students.
-Document troubleshooting procedures, known issues, and resolutions for future reference.
(3) User Support and Training
-Assisting faculty and administrative staff with system-related inquiries and operational guidance.
-Developing and maintaining user manuals, FAQs, and training materials to enhance self-service support.
-Conducting training sessions for end-users on system functionalities and best practices.
(4) System Enhancement and Continuous Improvement
-Collaborating with developers and IT teams to test new features and system enhancements.
-Identifying and proposing improvements to application workflows and user experience.
-Monitoring system performance and usage patterns to recommend optimizations.
-Participating in system upgrade projects, including testing and deployment.

Required Education and Experience
-Bachelor’s Degree or above in Computer Science, Information Technology, or a related field.
-Hands-on experience with application administration, like ERP, student information systems, or teaching management systems.
Preferred Experience and Skills
-Basic scripting skills (Python, Bash, PowerShell) for automation and troubleshooting.
-Understanding of system integration methods (API, web services, ETL processes).
-Experience in application support, IT operations or similar role, experience working in an academic IT environment is preferred.