The main responsibilities include
(1) Training Program Development
-Designing, developing, and maintaining training programs for campus systems, including student information systems, learning management platforms, digital resource portals, and administrative tools.
-Creating instructional materials such as user guides, video tutorials, FAQs, and interactive e-learning content.
-Customizing training modules based on the needs of different user groups, including faculty, administrative staff, and students.
-Staying up to date with system updates and new features to continuously enhance training materials.
(2) Conducting Training and User Support
-Conducting training sessions in various formats, including in-person workshops, webinars, and self-paced online courses.
-Facilitating onboarding sessions for new faculty, staff, and students, ensuring they can efficiently navigate campus systems.
-Providing hands-on demonstrations and practical exercises to reinforce learning.
-Addressing user inquiries and troubleshoot basic system-related issues to enhance training effectiveness.
(3) Assessment and Feedback
-Developing evaluation methods to assess user understanding and training effectiveness.
-Collecting and analyzing feedback from participants to refine training materials and delivery methods.
-Implementing continuous improvement strategies to enhance learning outcomes.
(4) System Documentation and Knowledge Base Management
-Maintaining an up-to-date knowledge base, including system manuals, troubleshooting guides, and training resources.
-Standardizing documentation across different university platforms to ensure consistency and accessibility.
-Assisting in creating and managing a self-service portal for common IT queries and training resources.

Required Education and Experience
-Bachelor’s Degree or above in Information Technology, Instructional Design, or a related field.
-Experience in IT training, instructional design, or user support.
Preferred Experience and Skills
-Proficiency in learning management systems (LMS), e-learning platforms and training development tools such as Adobe Captivate.
-Familiarity with campus systems, including student information systems, online collaboration tools, and digital resource platforms.
-Basic knowledge of system administration and troubleshooting to provide effective training.